Thursday, November 5, 2009

Sears Roebuck and Co

Since you, the reader, probably don't know me, I think I'll tell you what I do for some money. For about two and a half years now (hired since April 2007), I work at the sears in the Valley View mall. Upon contrary belief, I don't go out in the mall at all but when I do, it's only for food. I could go out in the mall on my breaks but I would rather give my feet a rest in the break room instead. Anyways, to be specific, I cashier at either the hardware cash wrap or at the kids cash wrap depending on where my boss schedules me. I would much rather work at the hardware cash wrap because then I can talk to the Hardware and Lawn and Garden salespeople. In kids, I'm isolated with clothes all around me. Just outside of the kids cashwrap though is a computer with a chair. I think it's a big relief after a few hours going on the computer and looking up sales information about the store. If there is no one around, I can browse the internet a little bit. I dont go on facebook and play any games cause if caught, that would be a write up for sure. I usually catch up on my soccer news or go on wikipedia and read about random stuff. Even when I am not on the internet but on the computer, it seems like people (customers) don't want me to be sitting and not pay attention to them. It seems like customers would rather me to stand there and greet them. It just seems werid to me but I guess that is the way it is. Customers are the hardes part of my job job. When I work in hardware, customers ask me some really specific questions that a specialist would probably know but I am not a specialist, I am cashier trained to use the cash register. As they are describing their dilema, I usually interrupt them and get a sales person. Angry customers are the worse. Some customers complain if I don't give them a bag or do give them a bag. For example, an elderly couple bought a lawm mower blade and I put some tape on it so that they could just carry it. The elderly woman then asked me sarcastically if there was a bag shortage. As I was about to put it in a bag, the elderly man said that it didn't need a bag. They bickered for a few seconds then the elderly lady got annoyed and refused to carry it and made the elderly man carry two other bags and the blade. A big annoyance is when people interrupt me. I will be talking to a customer while another customer come up to the counter stares at me while I'm talking to the other person and then randomly interrupts me to ask his question. Day in and day out though, most of the customers are good people and I just forget about the few bad ones. One last thing I want to share is the time where I nearly dodged being fired. One busy day, this guy from Ireland comes in and buys some tools. He gives me a travelers check and I have no idea what to do with it. I ask and they say to do it as cash. I was still a rookie and I was really confused still and I did it as cash but I didn't know what to do with the check. I gave it back to him then a minute later he tells me that I am suppose to keep it. Even though this happened like two years ago, I still am embarassed about how stupid I was and that the store would have lost $500 if that guy wasn't so honest. I am one lucky person.

1 comment:

  1. I've never worked in retail, but I do work in a kitchen. My boss has a computer in his office, but I only get a couple of minutes here and there to go on it. I've applied for retail positions, but I don't think I would ever like to be a cashier unless it was at Best Buy. I would stay away from anywhere that had food. It was a close one for you that probably would have cost you your job. Luckily the Irish man was honest and a "good sport" about it.

    ReplyDelete